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A: An RMA is a return material authorization number. An RMA number is required whenever any material is returned to Mauell Corporation for testing, repair, or replacement. In order to ensure that your material is directed through the proper channels, we require that you contact us to receive shipment authorization and an RMA number prior to shipment.

A: Please contact Mauell Corporation Customer Service via telephone, fax, or email. It is critical that all return requests be approved through Customer Service or through an authorized Mauell Corporation representative to ensure accuracy and efficiency for each of our customers. Mauell Corporation’s customer service representative will request all pertinent information regarding your return, including the information listed below. To help us serve you better, we ask that you have this information available when contacting us.

A: Upon issuance of the RMA to the customer a 30 calendar day period will begin. It is the responsibility of the Customer to complete the next steps within 30 calendar days. The Customer is to ship the package, making sure that the RMA number is written on the top and side of the package to ensure proper handling of the package upon receipt at Mauell Corporation. The Customer should also prepay shipping to Mauell Corporation.

A: All returns should be sent to the following address:

Mauell Corporation

Attn: RMA No. (**Issued Number**)

31 Old Cabin Hollow Road

Dillsburg, PA 17019-8815

A: First, contact Mauell Corporation. Mauell Corporation’s customer service representative will direct you as appropriate for your situation. You may ultimately need to return the material. However, in most cases, getting the material to Mauell Corporation quickly is not always required. If it is not, Mauell Corporation will ask you to send us a credit card authorization or purchase order (with either a definitive price or blanket) to cover the cost of the materials and shipping for the new components that will be arriving immediately. Upon receipt of your returned materials, Mauell Corporation will determine if any credits should be applied to your account.

A: Mauell Corporation Corporation’s Quality Assurance department will inspect all components received at Mauell Corporation. This inspection is to inventory the components and verify product identification numbers. It will then be determined whether the returned material is still under warranty, if the component has failed outside the warranty period, or (if still within the warranty period) should be precluded from the normal warranty coverage due to damage or abuse.

After determination of the warranty status, the components will be tested to determine if they can be repaired. If the material returned qualifies under Mauell Corporation Corporation’s written warranty policy, the material will be repaired or replaced and shipped to you at a zero dollar cost.

If the returned material does not qualify under Mauell Corporation Corporation’s written warranty policy, Mauell Corporation will generate a quotation for the repair or replacement of the returned material. This quotation will be sent to you via email or fax. Please note that a minimum $75.00 testing fee will be added to the quotation for the initial inspection of the returned material (except for projection engine lamp returns). At this time you must issue a purchase order or credit card authorization to Mauell Corporation to cover (at a minimum) the return material testing fee. You also have the option to purchase the repair or replacement of your returned material (price based on the quotation provided by Mauell Corporation Corporation).

Continued action will be based on direction received from you. If you do not want the non-warranted material repaired or replaced, Mauell Corporation will return the material to you without repairing or replacing the item. If you wish to have the item repaired or replaced, Mauell Corporation will process the repair and/or replacement as a standard order.